Conditions or Restrictions on the Provision of Goods and Services

  1. Purpose

To ensure that the provision of goods and services is carried out in accordance with applicable laws, while protecting the rights and interests of customers, the viinriic.com website publishes the conditions and restrictions applicable to purchases and sales on the website.

  1. Restrictions on Service Availability Time

The website accepts online orders 24 hours a day, 7 days a week.

Normal order processing time:

  • Monday to Saturday;
  • During business hours or according to the company’s working schedule.

Orders placed outside working hours or on holidays will be processed on the next working day.

Some products may require additional preparation time or advance ordering, and specific information will be provided accordingly.

  1. Restrictions on Service Coverage

The website provides goods within areas supported by the delivery service provider.

For the following areas:

  • Islands;
  • Remote areas;
  • Far-flung areas;
  • Areas with restricted delivery services;

Delivery times may be extended, or the website may refuse to provide the goods if delivery conditions cannot be ensured.

  1. Restrictions on Customer Eligibility

Customers making transactions must:

  • Have full legal capacity to enter into civil transactions in accordance with applicable laws;
  • Provide complete and accurate ordering information.

For products belonging to categories of goods subject to age restrictions or specialized regulations (If applicable), customers must fully meet the conditions prescribed by law.

  1. Quantity Restrictions

The website reserves the right to specify:

  • The maximum quantity allowed per order;
  • The maximum quantity applicable to each promotional program;
  • Purchase quantity limits per customer to ensure product availability and protect the general interests of consumers.

These restrictions will be clearly announced on the product page or in the relevant promotional program.

  1. Conditions Regarding the Availability of Goods and Services

The website always strives to ensure that goods and services are provided continuously.

However, the provision of goods and services may be interrupted or temporarily suspended in the following circumstances:

  • System maintenance;
  • Technical errors;
  • Power outages or loss of Internet connection;
  • Natural disasters or epidemics;
  • Fire;
  • War;
  • Requests from competent state authorities;
  • Or other force majeure circumstances.

In such cases, the website will notify customers as soon as possible and coordinate appropriate measures to protect customers’ rights and interests in accordance with applicable regulations.

  1. Right to Refuse to Provide Goods

The website reserves the right to refuse or cancel an order in the following cases:

  • Customer information is inaccurate;
  • The customer cannot be contacted to confirm the order;
  • The product is out of stock;
  • Signs of fraud are detected;
  • The displayed price is incorrect due to a system error;
  • The customer violates the website’s purchasing and sales regulations;
  • Other cases as prescribed by law.

In the event that an order is canceled due to an error on the part of the website, the customer will be notified and will receive a full refund of any amount already paid, if applicable.

  1. Contact Information

Website: viinriic.com

Hotline: 0901 982 607

Email: ngocquyen@viinriic.com