Rights and Obligations of the Parties

Website: viinriic.com

Managing Company: KAVR EXIM CO.,LTD

Business Registration Number: 0902740903

Address: 30/9C Street No. 19, Quarter 9, Binh Hung Hoa Ward, Ho Chi Minh City, Vietnam

Hotline: 0901982607

Email: ngocquyen@viinriic.com

  1. Scope of Application

These regulations on the rights and obligations of the parties apply to transactions conducted through the viinriic.com website between viinriic.com and customers.

By accessing, using the website, or conducting transactions on viinriic.com, customers are deemed to have read, understood, and agreed to comply with the regulations published on the website.

  1. Rights and Obligations of KAVR EXIM CO.,LTD

2.1. Rights of KAVR EXIM CO.,LTD

KAVR EXIM CO.,LTD has the following rights:

  • To request customers to provide complete and accurate information necessary to conduct and process transactions.
  • To confirm, reject, or cancel a transaction if the information provided by the customer is inaccurate, incomplete, or if the customer cannot be contacted.
  • To adjust product/service information, selling prices, promotional programs, and policies on the website.
  • To request customers to cooperate by providing information, images, or documents necessary to resolve issues related to transactions.
  • To apply appropriate measures to protect the Company’s legitimate rights and interests when detecting fraud, abuse, or violations of the website’s regulations.
  • To temporarily suspend or restrict the provision of services in cases where there are signs of violations of the website’s regulations or applicable laws.

2.2. Obligations of KAVR EXIM CO.,LTD

KAVR EXIM CO.,LTD is responsible for:

  • Providing complete and accurate information about products/services, selling prices, payment methods, delivery methods, and relevant policies.
  • Ensuring that products/services provided are consistent with the information published on the website and the agreements made with customers.
  • Receiving and processing orders/transactions based on the information provided by customers.
  • Notifying customers of any changes or issues that may affect the performance of the transaction.
  • Fulfilling obligations related to returns, refunds, warranties, or customer support in accordance with the published policies.
  • Protecting customers’ personal information in accordance with the privacy policy and applicable laws.
  • Receiving and resolving customer feedback, requests, and complaints within the Company’s scope of responsibility.
  • Fully complying with tax, invoice, documentation, and other legal obligations as prescribed by law.
  1. Rights and Obligations of Customers

3.1. Rights of Customers

Customers have the following rights:

  • To receive complete and clear information about products/services, selling prices, promotional programs, payment methods, delivery methods, and relevant policies.
  • To choose products/services, quantities, and payment methods that suit their needs.
  • To request KAVR EXIM CO.,LTD to provide information and support related to products/services and transactions.
  • To inspect and provide feedback regarding product/service quality and the transaction process.
  • To request returns, exchanges, refunds, warranties, or complaint resolution in accordance with the published policies and applicable laws.
  • To have their personal information and transaction-related information protected in accordance with applicable regulations.
  • To submit feedback or complaints when their legitimate rights and interests are affected.

3.2. Obligations of Customers

Customers are responsible for:

  • Providing complete and accurate information necessary to conduct transactions.
  • Carefully checking product/service information, prices, quantities, and transaction terms before confirmation.
  • Making full and timely payment according to the selected or agreed payment method.
  • Cooperating with KAVR EXIM CO.,LTD during the transaction process.
  • Inspecting products/services upon receipt and promptly notifying KAVR EXIM CO.,LTD if any issue requiring assistance is discovered.
  • Not providing false information, conducting transactions for fraudulent purposes, or abusing the website’s policies.
  • Not using the website to conduct activities that violate the law or adversely affect the legitimate rights and interests of KAVR EXIM CO.,LTD or third parties.
  • Being responsible for the accuracy and legality of the information they provide.
  1. Principles of Cooperation Between the Parties

KAVR EXIM CO.,LTD and customers are responsible for cooperating in good faith throughout the transaction process.

In the event of any dispute, complaint, or issue related to a transaction, the parties shall prioritize resolution through communication, negotiation, and mediation in a spirit of cooperation, while ensuring the legitimate rights and interests of each party.

If the matter cannot be resolved through negotiation, the dispute shall be resolved in accordance with the laws of Vietnam.

  1. Contact Information

For any requests for support, feedback, or complaints related to products/services and transactions, customers may contact:

KAVR EXIM CO.,LTD

Business Registration Number: 0902 740 903

Address: 30/9C Street No. 19, Quarter 9, Binh Hung Hoa Ward, Ho Chi Minh City, Vietnam

Hotline: 0901 982 607

Email: ngocquyen@viinriic.com

Website: viinriic.com

Working Hours: Monday to Saturday, during business hours.