Tiếng ViệtDelivery – Receipt – Return & Exchange Policy
- Scope of Application:
Applicable to all provinces and cities nationwide.
- Delivery and Receipt Time
– After an order has been received and processed, it will be delivered within 24 hours or according to the contract schedule.
– For customers in remote provinces, the estimated delivery time is 3–5 days after the order is received. However, depending on product availability, weather conditions, and other factors, the actual delivery date may vary.
– Delivery time is calculated from the completion of the ordering procedure with our consultant until the customer receives the goods.
- For kitchen cabinet products that require installation, we will provide free on-site installation support by our staff.
In the event of a delivery delay or if the product cannot be delivered within 10 days, the customer may cancel the order without incurring any costs.
- Delivery Methods
– For customers in remote provinces: Delivery service will be used.
– For customers in urban and suburban areas: Delivery service will be used.
* Responsibilities of the Merchant and Logistics Service Provider Regarding the Provision of Goods Documents During Delivery:
– The delivery unit is responsible for providing goods-related documents during the delivery process.
–viinriic.com is responsible for providing complete and accurate documents related to the goods to the logistics service provider and the recipient.
– All orders are securely packaged before transportation and sealed by viinriic.com.
– The delivery unit is only responsible for transporting goods according to the principle of “original packaging and intact shipment” and will provide a delivery note containing information such as: recipient information (including recipient’s name, phone number, and address) and product name.
– The delivery unit has the right and responsibility to provide invoices to competent state authorities upon request.
– All packages contain the following information: recipient’s name, phone number, and recipient’s address.
– To ensure the safety of the goods, viinriic.com will include a valid sales receipt for the product in the package (if applicable). After the customer confirms the order, viinriic.com will issue an electronic invoice and send it to the email address provided by the customer.
–Financial invoices or sales receipts serve as supporting documents for handling complaints, such as determining the market value of goods, ensuring that goods are legally circulated, etc.
- Goods Inspection Policy
Upon receiving the goods, customers have the right to request the delivery personnel to open the package for inspection before accepting the goods.
If the seller delivers a product that does not match the product ordered, the customer has the right to return the product without making payment.
If the customer has already made payment but the order is incorrect, the customer may request a refund or request that a new order matching the original order be delivered.
For refund or order replacement requests, please contact us via email at ngocquyen@viinriic.com or phone number 0901 982 607. We are committed to resolving all customer requests.
Return & Exchange Policy
- Return and Exchange Policy
Scope of Application: Returns and exchanges are applicable within 12 hours for products damaged due to transportation or manufacturer defects.
- Return and Exchange Conditions
– Return/Exchange Period: Within 7 days from the date the return or exchange request is made.
– The product must retain its original packaging, labels, and tags when returned or exchanged.
– Each product may only be returned or exchanged once.
– Products that are not eligible for return or exchange: Products for which the return period has expired, and products that are not defective due to the delivery provider or manufacturer.
– For orders that have not yet been delivered: Customers may contact the sales representative handling their order to discuss changing the order to another product.
– For orders that have already been delivered:
+ For defective products:
- Upon delivery, customers should check whether the product is the one they ordered, whether it meets their requirements, and whether the product type is correct. If the product is found to be defective due to the supplier, the customer may request a replacement with a new product, and all related costs will be fully covered by the company.
- If the product is damaged or defective due to the customer’s fault, the supplier is not responsible for providing a replacement.
- If the customer wishes to exchange the product, additional costs and return/exchange shipping fees may apply. Any price difference between the exchanged product and the original product will depend on the product and the agreement between the customer and the sales representative.
+ For non-defective products:
When the product has already been delivered but the customer no longer wants the product and wishes to exchange it for another product, the following conditions apply:
– The product must remain in its original packaging and be intact.
– The product must be checked to determine whether it is a specialized or custom-made product ordered according to the customer’s requirements.
– All additional costs, such as shipping fees, will be borne by the customer.
Contact Information:
For further information or assistance regarding delivery, receipt, inspection, returns, or exchanges, please contact us.
We are also happy to listen to your feedback and requests regarding our products and services.
Customers may contact our hotline at 0901 982 607 (during business hours) to provide feedback and comments regarding our products and services.
