CUSTOMER SERVICE

Step 1: Access the website and select the product to buy to buy
Step 2: Click on the product you want to buy, the screen will pop up with the following options

If you want to continue buying: Click on continue to purchase to choose to add products to the cart

If you want to view cart to update products: Click view cart

If you want to order and pay for this product please click: Place an order and pay

Step 3: Select payment account information

If you already have an account, please enter your username as email and password into the section that already has an account on the system.

If you do not have an account and want to register for an account please fill in personal information to continue to register for an account. When you have an account you will easily track your orders

If you want to purchase without an account please click on the order without an account

Step 4: Fill in your information to receive an order, choose the form of payment and shipping for your order

Step 5: Review your order information, fill in your comments and submit your order
After receiving your order, we will contact you by calling again to confirm your order and address.

Sincerely thank you.

Payment assistance

1. CASH PAYMENT ON RECEIVING (COD)
Receive goods and pay directly to the delivery staff.

2. TRANSFER PAYMENT
You can transfer payment from your personal account to your ViinRiic account

Note:

1. Immediately after the successful transfer, please call the hotline: 028 3820 8320 to meet with a Support Consultant.

2. Time ViinRiic receives money transferred within the day (for the same bank) and from 1 to 3 days (for transfers to different banks)

3. Money transfer fee will be borne by the customer. Please check with your bank before transferring.

3. PAY WHEN TO GET THE GOODS (at the store)
Receive goods and pay directly to sales staff.

4. PAYPAY THROUGH PAYPAL

Follow the instructions of the PAYPAL platform

Rules

When you access our website, you agree to these terms. The website reserves the right to change, edit, add or remove any part of the Terms and Conditions of use, at any time. Changes take effect as soon as they are posted on the website without prior notice. And when you continue to use the website, after any changes to the terms and conditions are posted, it means you accept those changes.

Please check back often for updates.

1. Web User Guide

– When accessing our website, the user must be at least 18 years old or accessing under the supervision of a parent or legal guardian.

– We grant a license to use so you can shop on the web within the terms and conditions of use set out.

It is strictly forbidden to use any part of this website for commercial purposes or on behalf of any third party without our written permission. If we violate any of these, we will cancel your license without notice.

– This website is only for providing product information, we are not the manufacturer, so the comments displayed on the web are the personal opinion of the customer, not ours.

– You must register an account with authentic information about yourself and update if there is any change. Each visitor is responsible for his or her password, account and activity on the web. Furthermore, you must notify us when your account is accessed without authorization. We do not accept any responsibility, whether directly or indirectly, for damages or losses caused by your failure to comply with the regulations.

During the registration process, you agree to receive promotional emails from the website. Then, if you do not want to continue to receive mail, you can refuse by clicking on the link at the bottom of any promotional email.

2. Accept order and price

– We reserve the right to refuse or cancel your order for any reason at any time. We may ask for phone number and address before receiving an order.

– We are committed to providing the most accurate price information for consumers. However, sometimes mistakes do happen, for example, when the product price is not displayed correctly on the website or the price is wrong, depending on each case we will contact the instruction or notice to cancel the order. that’s for you. We also reserve the right to refuse or cancel any order whether or not it has been confirmed or paid.

3. Trademarks and copyrights

– All intellectual property rights (registered or unregistered), information content and all designs, texts, graphics, software, images, videos, music, sounds, translations Software, source code, and underlying software are all our property. The entire content of the website is protected by the copyright laws of Vietnam and international conventions. Copyright has been reserved.

4. Legal rights

– The terms, conditions and content of this website are governed by the laws of Vietnam and the competent Court in Vietnam will resolve any disputes arising from the unauthorized use of this website. .

5. Privacy Policy

– Our website attaches great importance to information security and uses best practices to protect your information and payments. Your information during the payment process will be encrypted to ensure safety. After you complete the ordering process you will exit safe mode.

– You are not allowed to use any programs, tools or any other form to interfere in the system or change data structure. The website also prohibits spreading, propagating or promoting any activity aimed at interfering with, sabotaging or accessing data of the system. Individual or organization violating will be deprived of all rights and will be prosecuted before the law if necessary.

– All transaction information will be kept confidential, but in case required by law, we will be required to provide this information to law enforcement agencies.

6. Changing, canceling transactions at website

In all cases, the customer has the right to terminate the transaction if the following measures have been taken:

– Notify us of the transaction cancellation via hotline 028 3820 8320

– Return goods received but not used or enjoy any benefits from the goods (as specified by the return policy).