Cancellation, Returns, Exchanges, Reimbursement

Once completed your order is transmitted to VIINRIIC for treatment.

You can modify it by contacting Customer Service by phone on+84 909 816 771 or by email at

Any request for cancellation of an order should be made before products are sent and, to be taken into consideration, at the latest 24 hours before the expedition of the package. This cancellation request should be directed to Customer Service by telephone on+84 909 816 771 or by email at


According to current law you have a period of 7 days from the reception of your products to exercise your right of retraction without necessity of justification of your motives or payment of a penalty.

In the case of exercise of your right of retraction within the allowable period, the price of the products purchased and transport will be wholly reimbursed. The return costs will be your responsibility. Returns are to be effected in their original condition and complete (packaging, accessories and paperwork) to permit their re-sale in new condition, and accompanied by the bill of sale to facilitate efficient management.

VIINRIIC has the complete right to determine whether the products are in their original condition when returned.

In keeping with current law the right of retraction may not be exercised for products opened by the client or those, which have been personalized at the client’s request.

You have the right to return any product ordered on the site with a request for exchange or reimbursement in conformity with the conditions foreseen in the prevision of the 7-day delay or the right of retraction. The reimbursement of products will be effected within thirty(30) calendar days of the date on which the right is exercised.

In case of exchange or request for reimbursement the return costs are your responsibility. To make a return request, please contact Customer service at or on+84 909 816 771 who will register your request and indicate the procedure you should follow.

In fact, for legal reasons connected to transport, the return of products, which contain alcohol, are subjected to particular procedures. The following conditions apply to the return of perfumes:

-The product must not be open and must be returned in its’ original packaging (in transparent plastic).

-In the case of defective or damaged products, the client must ensure that the product is still sealed. (If this is not the case please contact our Customer service department).

You can subsequently return your products by courier to the following address VIINRIIC – 104 Le Loi Street, Ben Thanh Ward, Ho Chi Minh City, Vietnam.

VIINRIIC shall not be responsible in case of loss, wrongly addressed packages or delay in delivery of a package you wish to return, given that the risks inherent in the means of transport you choose and initiate rest solely with you.

In the case of exchange (other than products received as gifts):

– If the amount or the products chosen in exchange are of a value superior to that of the amount or products returned, you must pay the difference in price, in keeping with the current General Conditions of Sale.

– If the amount or products chosen as replacements have an inferior value to the amount or products returned, the difference in price will be reimbursed to you by VIINRIIC, in keeping with the current General conditions of sale, except in the case of a gift order.

In the case of exchange, the costs of the original delivery will be reimbursed, but the costs of the second delivery will be charged to you.

The products must be returned in the condition indicated in the preceding paragraph. VIINRIIC will make all commercially reasonable efforts to ensure that the reimbursement is effected within fifteen (15) working days of reception of the returned products, in crediting your payment card. The reimbursement shall be effected under any circumstances, within 30 days of the notification of your right of retraction.

We shall offer no reimbursement, even partial, if you have received the products as a gift.

Personal Data

By ordering on the site, the purchaser authorizes VIINRIIC to process his personal data, and use them for customer, order, delivery and invoice management, and creditworthiness following, marketing and advertising. The use of these data for marketing or advertising is subject to prior acceptance, during the order process.

At any time, the purchaser will have the possibility to ask, consult and modify his personal stored data. On request and free of charge, he may object to the processing of his data for direct marketing.