– If there is still a seal and bill, within 24 hours, customers are allowed to exchange for another creation of equal or higher value.

– After purchasing and opening the seal (with a video recording the opening process) within 48 hours, if the product has a problem with the lid, leaks, … or problems due to ViinRiic’s fault, ViinRiic will exchange a part or a new product depending on the level of damage to the fragrance creation.

– During the customer’s use, if the fragrance bottle has a problem with the spray nozzle or lid, the customer can bring it to the store, the store staff will repair it. Regarding customers wanting to decant into a small bottle, customers please equip themselves with a decanting bottle, the staff will support decanting for the customer.